Frequently Asked Questions

General

Can I customize a piece?

Absolutely. If you have something specific in mind, we’re happy to work with you to create a piece that fits your space and style.

Looking for a custom piece, a different finish, or a size adjustment? Visit our Custom page and browse our Instagram to see examples of past work. When you’re ready, send us a message through the Contact Us form with your ideas, and we’ll walk through the options together.

What is your current lead time?

Our current lead time is approximately 3-6 weeks from order confirmation.

If you have questions about timing or need help planning around a specific date, feel free to reach out through our Contact Us page.

Why is your lead time longer?

Each piece is handcrafted in small batches by our team in our wood shop. This slower, more intentional process allows us to focus on quality, detail, and consistency rather than mass production.

While this does result in longer lead times, it ensures that every piece leaving our shop meets the standards we expect — and that our customers receive furniture built to last.

How do I place an order?

All standard orders are placed directly through our website.

If you’re interested in a custom piece, please reach out via our Contact Us page and we’ll discuss next steps with you.

What payment methods do you accept?

We accept most major debit and credit cards. All available payment options are displayed at checkout.

Can my order be expedited?

Depending on our current production schedule, expedited options may be available for an additional fee.

If you have a deadline, contact us with the details and we’ll let you know what’s possible.

Can I make changes after placing an order?

Depending on where your piece is in the production process, we may be able to accommodate changes.

If you need to request a modification, please contact us as soon as possible and we’ll review your request.

Will I receive progress photos of my piece?

Due to the nature of our workflow, we’re not typically able to provide in-progress photos unless the project is highly custom.

That said, we regularly share behind-the-scenes content from our shop on Instagram. If there’s something specific you’d like to see, feel free to ask and we’ll do our best to help.

Do you offer a trade program?

Yes. If you’re a designer, builder, or industry professional, contact us to inquire about our Trade Program.

Shipping & Delivery

How are orders shipped?

Smaller pieces typically ship via UPS Ground. Larger furniture items ship via Crate Packed Freight, which provides curbside or in-home delivery.

How much does shipping cost?

We offer flat-rate shipping, which generally ranges from $0–$600, depending on the size of the piece and delivery location.

To view your shipping rate, add the item to your cart and proceed to checkout.

Please note:

• Shipping rates do not include stairs

• Remote locations or custom pieces may incur additional fees

• Multiple-piece orders may qualify for adjusted shipping

If you’re ordering more than one piece, contact us directly for an accurate quote.

Will I receive tracking information?

• UPS shipments: Yes, tracking will be provided once your order ships.

• Blanket Wrap shipments: Tracking is not provided, but you may contact us or the carrier for updates at any time.

Will my piece arrive assembled?

Yes. All pieces arrive fully assembled, with legs packed separately.

If shipped via Blanket Wrap Service, the carrier can install the legs for you. Otherwise, leg installation is simple and takes less than 10 minutes.

What if my order arrives damaged?

We take great care to prevent shipping damage, but issues can occur.

UPS Shipments:
If possible, refuse delivery if damage is visible. If damage is discovered after unpacking, contact us immediately, take detailed photos, and retain all packaging materials. Failure to document damage or save packaging may prevent an insurance claim.

Blanket Wrap Shipments:
Please inspect the piece while the carrier is still present. If damage is found, document it immediately, notify the carrier, and contact us right away.

Do you provide Certificates of Insurance (COI)?

Depending on the carrier and delivery location, we may be able to provide a COI.

If your building requires one, contact us before shipment so we can confirm availability and any associated fees.

Returns & Refunds

Do you accept returns?

Because each piece is made to order by a small team, we are unable to accept returns or offer refunds — especially for items already in production or shipped.

We strongly encourage reviewing all product details and reaching out with any questions before placing your order. We’re always happy to help ensure you feel confident and excited about your purchase.